Refund policy

At Miss 60’s, we are committed to offering high-quality pieces and ensuring your satisfaction. If you experience an issue with your order due to an error on our part, please follow the procedure below.

Exchanges

If you receive a defective or incorrect item, you may request an exchange within seven days of delivery.

How to request an exchange

Contact our customer service team within 48 hours of receiving your order.
Provide your order number and explain the issue.
Include clear photographs of the item, its packaging and the defect or error.
Once your request has been reviewed and approved, we will provide the return instructions.

Exchange delivery costs are 40 MAD throughout Morocco. If the exchange is required because of an error made by Miss 60’s, the related delivery costs will be covered by us.

Incorrect Orders

If you receive an item that differs from the one you ordered, we sincerely apologise. You may choose between:

Receiving the correct item at no additional cost
Receiving a full refund for the incorrect item

The issue must be reported within seven days of delivery, and the incorrect item must be returned unworn, unused and in its original condition and packaging.

Refunds

Refunds are offered only when an order is incorrect or defective due to an error on our part and an exchange is not possible or not preferred.

Once the returned item has been received and inspected, we will notify you of the outcome. If approved, the full amount paid for the eligible item will be refunded through [refund method] within [number] business days.

Return Conditions

To qualify for an exchange or refund, the item must be:

Unworn and unused
Unwashed and unaltered
Returned with all original labels attached
Returned in its original packaging
Free from marks, perfume or damage caused after delivery

We cannot accept items that have been worn, altered, washed or damaged by the customer. This does not affect requests concerning items that arrived defective.

Inspecting Your Order

We strongly recommend checking the condition of your parcel and its contents upon delivery. If the parcel appears damaged, please photograph it before opening and contact us immediately.